FAQ

Every Glass Spine Press title comes in two formats. The e-book is a digital file delivered to your inbox after purchase, readable on an e-reader, tablet, phone, or computer. The print edition is a physical book made to order through our print partner, Lulu Direct, and shipped to your door.

E-books are instant, so there is nothing to wait for. Print editions take time to produce and ship, but you get a physical object to hold, annotate, and shelve. The content is identical in both.

Yes. Add each format to your cart separately. There is no bundle discount, but you will have a copy for the shelf and one for the road.

Print books are produced on demand by Lulu Direct. Each copy is printed specifically for your order rather than pulled from warehouse stock, and production usually begins within 1 to 3 business days of ordering.

Books are produced to professional trade standards: clean text, consistent binding, and quality paper stock. Because each copy is printed individually, very minor variation between copies is normal and is not a defect.

We ship internationally. Our primary supported destinations are Australia, Canada, New Zealand, the United Kingdom, and the United States. If your country is not listed, shipping may still be available, so enter your address at checkout to confirm. If we cannot fulfil to your location, we will let you know as soon as possible.

Delivery has two stages, production and shipping:

• Production: 1 to 3 business days
• Shipping within Australia: roughly 5 to 10 business days after production
• Shipping to Canada, New Zealand, the UK, and the US: roughly 7 to 21 business days after production, depending on destination and carrier

These are estimates only and are not guaranteed. Delays can happen due to production demand, carrier disruption, customs processing, or other factors outside our control. Timeframes shown at checkout are indicative.

Shipping for print editions is calculated at checkout based on your delivery address and the items in your order.

Please double-check your address before completing your order, since you are responsible for providing accurate shipping details. We cannot take responsibility for orders delayed, lost, or misdelivered because of an incorrect address. If you spot a mistake straight away, contact us and we will try to catch it before production starts.

Once your payment is confirmed, download access is sent to the email address you entered at checkout. If it has not arrived within a few minutes, check your spam or junk folder.

File formats vary by title. The available format or formats are listed on each product page before you buy.

Check your spam or junk folder first. If it is still missing, contact us with your order number and the email address you used at checkout and we will sort it out.

Because print editions are produced on demand for each order, we cannot accept change-of-mind returns. If your book arrives damaged or defective, or does not arrive within a reasonable timeframe, contact us with your order number, a description of the problem, and photos of the item and packaging where relevant. We will work with you to make it right.

Digital files are delivered immediately and cannot be returned, so we generally cannot refund e-book purchases once the download has been accessed. If there is an error or a technical problem with your file, contact us and we will help.

We accept major credit and debit cards including Visa, Mastercard, and American Express, along with the other options shown at checkout such as Shop Pay. The full list appears on the checkout page.

Banks sometimes flag online purchases as a precaution, especially international ones. A decline is almost always a decision made by your bank rather than a problem with our store, so checking with your bank or card provider is the fastest fix. Trying a different card or payment method often works too.

Yes. Our store runs on Shopify, which uses industry-standard SSL encryption to protect your payment details. We never store your card information.